Question 1

Are You a Call Center?

Accepted Answer

No, we are not a call center.

We know that not all businesses operate the same, especially in healthcare. Most offices require that personal touch.

We will find you full-time employees who work solely for your business.

Question 2

Why Should I Hire Remote Staff?

Accepted Answer

There are many reasons why hiring remote staff is a fantastic idea:

Cost savings
Taking over expensive and time-consuming tasks 
Reduce current staff's stress
Prompt responses for better patient satisfaction
Freeing up top performers so that they can focus on more important tasks
Train your VAs like your in-house staff

Question 3

What Languages Will My Employees Speak?

Accepted Answer

Your employees will be fluent in both English and Spanish.

Question 4

Can I Get a Free Trial?

Accepted Answer

No, we do not offer a free trial.

Staffing is very time-consuming. 
Searching, interviewing, and finding great candidates comes at a significant cost.
However, we do not charge our clients an installation fee or leave them on the hook for lengthy contracts.

Question 5

How Do I Pay My Virtual Assistant?

Accepted Answer

While your employees are abroad, HealthCare VAs is a US-based business. 
You will pay HealthCare VAs directly, and we will take care of the payroll for you.

We accept most credit cards and ACH payments.

Question 6

Where Do My VAs Work From?

Accepted Answer

Most of our VAs will work from their home.

They are given company equipment to maintain security, but they will use their own internet at home.

Question 7

Are These Employees in the United States?

Accepted Answer

While our business is based in the United States, your employees are not.

They can only perform remote work.

However, we ensure that everything they do complies with regulations protecting patient information in both countries.

Question 8

Are These VAs Employees of HealthCare VAs?

Accepted Answer

Essentially, yes, your employees will be employed by one of our partner companies in their respective countries.

Question 9

Does HealthCare VAs Run Background Checks On All VAs?

Accepted Answer

Yes, all VAs are background-checked before we employ them.

Question 10

How Do You Uphold Data Security?

Accepted Answer

All your employees will be employed by one of our partner companies.

All VAs are given company-issued equipment and are only allowed to use them for work-related activities.

We also periodically make all your VAs undergo HIPAA and general VA training.

Question 11

Do They Undergo Compliance Training?

Accepted Answer

All employees undergo compliance training through our curriculum, including HIPAA compliance training.

However, both parties are responsible for compliance training. Employers should also have their compliance protocols and training for proper compliance.

Question 12

Who Will Train My VA?

Accepted Answer

While we give all your employees essential HIPAA and VA training, you or someone from your business is responsible for job-specific training.

Like any other employee, you will need to invest time and resources into training them to succeed.

Question 13

How Long Does It Take to Get My Employee?

Accepted Answer

We will search for your employees once you are onboard with us.

It generally takes us about two weeks to find your employee.

Question 14

Do I Need to Be Tech-Savvy For This to Work?

Accepted Answer

Not necessarily.

While having a good understanding of technology will help, we can also assist you in setting up your employees.

Question 15

Do I Need To Pay Taxes?

Accepted Answer

No, we will handle the taxes and benefits for your employees. 
This is included in the price you pay.

Question 16

Do You Offer a Guarantee?

Accepted Answer

We do not offer a money back guarantee. 
However, you may cancel your service at any time if you are not happy with the service.

FAQs

Frequently asked questions